Trust is fragile, so learning how to repair it is a key business practice.
Talking Points:
- Trust is a driver of many key outcomes in a business. It enables the coordination and cooperation that’s necessary in both short and long-term goals. The tricky part about trust is that it is very fragile.
- There are two different areas in which trust can be broken; competence and integrity. People respond to these transgressions differently, so it’s important to understand the nuances in order to gain the trust back.
- There are two different strategies when it comes to repairing trust. The reparations can be made either verbally or substantively. The key when it comes to picking between the two is being mindful of how they are offered and under what circumstances.
Discussion:
- Initial reactions to this topic? What jumped out at you?
- Why do you think trust is such a big driver in the business world?
- Can you think of a time someone violated your trust in a workplace setting?
- What does broken trust do to a team? Why?
- Is there any broken trust on your team right now? What steps can you take in your role to repair it?
- Is there a step you need to take based on today’s topic?
