Sometimes our business goals create unintended consequences. Learn how to set the right goals and be ready to adjust to avoid negative outcomes.
Talking Points:
- One essential question that managers should be asking themselves is whether or not their Key Performance Indicators are measuring what they should. To do this effectively, it’s important to take inventory of what’s most important for the company.
- It’s important to be able to distinguish between when KPI’s are means and when they are ends. Sometimes KPI’s can have negative consequences that reinforce bad habits.
- Being able to adapt to certain situations and setting the right goals is key. Finding the “sweet spot” for KPI’s is essential for running a productive company.
Discussion:
- Initial reactions to this topic? What jumped out at you?
- What is most important to your company? Why?
- What are some KPI’s that can have good unintended consequences? What about bad ones?
- How has your company handled setbacks in the past?
- What are some new goals your company can set to get where you want to go?
- Is there a step you need to take based on today’s topic?
